SERVICES
Here you will find a complete list of MLML IT Services. You can browse the page or use ctrl/⌘ + F to search for a specific topic.
If you can't find what you're looking, submit an iTicket for direct technical support.
Remote Services
Find information on how to teach, learn, and work remotely with MLML.
Knowledge Base
Find installation and troubleshooting guides, & support for most everything IT related at MLML.
General Support Info
Check the IT FAQs, learn our Top Ten Tech To-Dos, how to use our iTicket software, and so much more.
Classrooms & Academic Technology
Learn how to use the MLML classroom technology and what equipment is available to you at MLML.
Collaboration & Communication Tools
Configure phones, faxing, Zoom video conferencing, electronic signatures with DocuSign, and more.
Computer Hardware & Performance
Upgrade your computer hardware, manage setup and backups, migrate files to a new device, and E-waste instructions for old devices.
Email & Calendars
Configure Gmail, Google calendar, and other G Suite apps, as well as how to make MLML reservations for rooms, equipment, vehicles, etc.
Google Workspace
Learn about the different apps in Google Workspace.
IT Equipment Checkout
Discover what equipment is available for checkout at the MLML IT helpdesk.
Network Services
Connect to MLML networks, determine your IP/MAC address, file share, and much more.
Printing & Scanning
Learn about printing and scanning at MLML.
Security & Anti-Malware
Best practices to keep you & your devices secure. Plus information about Duo 2-Factor Authentication.
Software
Discover what software is available at MLML, how to install it, and troubleshooting guides.
User Accounts
Find information on access and login instructions for MLML, SJSU, or CSUMB accounts.
WordPress
Guides to using WordPress, templates for creating, media use guidelines, and helpful information.
A to Z:
Acceptable MLML Network Use Policy
Access MLML Cisco Voicemail System from any Phone
Anti-Malware Software Recommendations
A/V Equipment Checkout (Think Tank)
Backup with Windows File History
Calendars & Reservations Overview
Change or Reset Gmail Password
Change the Default Application Associated with a File Type
Change your macOS Login Password
Change your Windows 10 Login Password
Cisco Phone & Voicemail Quick Tips
Classrooms & Academic Technology Overview
Classroom iMac & Projector Instructions - Mac OS X
Classroom iMac & Projector Troubleshooting Guide
Classroom iMac & Projector Video Settings
Classroom Technology Guide at MLML
Collaboration & Communication Tools Overview
Computer Hardware & Performance Overview
Computer Setup & Data Management
Configure Office to Save in Compatibility Mode
Connect Android Phone to MLML Wifi
Connect to File Server with Specific Username (macOS)
Connect to MLML Wireless Networks
Content Guidelines for Creating MLML Posts
Convert Columns to Rows, or Rows to Columns in Excel
Convert Document to Fillable PDF Form with Adobe
Convert PowerPoint Presentation to Widescreen (16:9)
Create a Disk Image Backup with Macrium Reflect
Create a Scan to Email Account on Kyocera Copier
Create and Manage Projects in Google
Delete Batches of Email Using Email Client
Desktop Notification Configuration from Gmail
Determine Computer MAC Address and IP Address
Disconnect from a Server or File Share
DNS Printer Names for MLML Network
Duo 2-Factory Authentication Account Setup
Duo 2-Factor Authentication Account Sign-In
Duo 2-Factor Authentication Account Recovery
Email Client Software for MLML Gmail
Email Configuration: IMAP or POP3?
Embedding Best Practices & Policies
Enable Toolboxes/Extensions in ArcGIS
Fill in PDFs Electronically with Adobe
Five Tips for Creating Posts on WordPress
Forward your SJSU Gmail to your MLML Gmail account
Free Up Space in Gmail Account
Getting Started with Google Drive
Getting Started with WordPress
Hardware Upgrade (Memory & SSD)
Image Management, Search, & Usage
Import & Export Firefox Bookmarks
Import Events from your Calendar to Google Calendar
Install & License Resampling Stats 4.0 (Excel Add-in)
Install Admin or Library Kyocera Copier as Printer (macOS X)
Install Admin or Library Kyocera Copier as Printer (Windows)
Install SPSS v.25 (PASW Statistics)
Install Web Browser Extensions
Junk Mail Configuration in Gmail
Junos Pulse VPN Client Setup (macOS)
Junos Pulse VPN Client Setup (Windows)
Laser Pointer USB remote control How-To Guide
License SPSS v.25 (PASW Statistics)
Media Best Practices & Policies
Menu Best Practices & Policies on WordPress
Microsoft Office 365 Info & Tutorial
Microsoft Office Installation for Students
Migrate Email Between Email Clients
Migrate from Dropbox to Google Backup and Sync
MLML iTicket System User Guide
Mobile Presentation Units (MPUs) How-To Guide
Network (MLML Wireless & Wired Info)
OneDrive Image Management FAQs
Phone Alternatives (Zoom & Hangout)
Posts & Pages Best Practices & Policies
PowerPoint's Presenter View Overview
Public Announcement (Intercom) using MLML Cisco Phone
R - The Open Source Alternative
Register for & Purchase Software from the Spartan Store
Register or Update ArcGIS 10.x Single Use License
Request Microsoft Office 2016 for State-Owned Computers
Retrieve Email from your other Email Accounts using Gmails
Satellite Phone Instructions & Rates
Save & Use Messages as Templates in Mac OS Mail
Save a Document or Image as PDF
Save a Portable PowerPoint Presentation
Scam Call Procedure (What to Do)
Scan a Document with Kyocera Copiers
Secure Password Storage & Management
Seminar Room Audio System Instructions
Seminar Room Equipment Troubleshooting Guide
Seminar Room Presenter's Guide
Setup Distribution List in Cisco Unity Voicemail System
Setup Slack Desktop Notifications
Start an "ad-hoc conference call"
Start your Windows Computer in Safe Mode
Sync Google Calendar with your iPhone
Think Tank Projector Operations
Third Party Plugins (WordPress Widgets)
Uninstall Microsoft Office (How-To)
Update an ArcGIS 10.x Concurrent Use License
Use Virtual Box to Create a Windows Virtual Machine
What is Ping & How do I use it?
Where does Email Client Store my Email?
Word, Excel, or PowerPoint Crash or Freeze (macOS)
WordPress User Roles & Permissions
Workstation Refresh (Discounted)