Best Practices

• Consider both your own self-care/safety and the safety of others.
• Discuss online etiquette and expectations with your class/department.
• Be prepared.
  • Teaching: have a plan to modify your lectures/assignments and communicate with students online using a Learning Management System (e.g. Populi, Canvas).
  • Learning: check email (or other communication platform) regularly, download relevant software (e.g., Zoom Client), communicate what you need with your professor.
  • Working: communicate with administration or IT to let them know what you need to successfully work remotely. Submit an iTicket.
• Be flexible and willing to adjust deadlines.
  • As a student, communicate your questions and be patient if the answers aren't clear as the situation can quickly change.
• Have a plan for communication:
  •  You can use email, phone, discussion forum, video conferencing, etc.
  • Establish a communication platform early, stick to it, and communicate regularly.
• Keep accessibility in mind: not everyone will have reliable computers or network connection.

Pro Tips

• For live streaming lectures, use Zoom. For pre-recorded lectures, use Camtasia.
• If you are experiencing audio issues with your computer on Zoom, mute your computer and call into the meeting with your phone.
• Plug your phone into power when using it to record video on Camtasia or Zoom
• Use different features on Zoom to facilitate a class or meeting effectively:
  • Break Out Room - Divide into small groups to discuss
  • Whiteboard
  • Chat
  • Screen-Share
• Keep Zoom meetings secure:
  • DO NOT share meeting URLs with anyone who is not a part of the meeting
  • Keep meeting passwords on and set a simple password
  • Add waiting room so you can review what participants are trying to join
  • Once all attendees have joined, lock your session (How-To Guide here)
  • Use "Only authenticated users can join" setting for meetings attended by people only from MLML/SJSU
  • For more information:
    • MLML's Zoom Security Best Practices & Recommendations.
    • SJSU's Securing Zoom Meetings page.
• See also: SJSU's Five Tips for Teaching Remotely

The following section is a collection of resources that will be helpful when transitioning to remote teaching.

• Learning Management Systems:

  Easily upload assignments, lectures, and grades, as well as facilitate discussion forums with these systems below.

  • Canvas:

    • Canvas Resources 
    • Custom Student Request for non-SJSU students
    • Export a Moodle/Populi Course to Canvas
    • Canvas Tips
    • Canvas How-To’s
    • Canvas FAQs

  • Populi:

    • Populi FAQs

• Remote Lecture Streaming or Recording:

  • A/V Studio (Think Tank)

  • Faculty A/V Equipment Checkout (Think Tank)

  • Zoom:

    Use Zoom when you're live-streaming a lecture to your class

    • Zoom for Remote Teaching @ MLML
    • SJSU login
    • CSUMB login
    • MLML's Zoom Security Best Practices & Recommendations
    • Zoom FAQs

  • Camtasia:

    Use Camtasia when you're pre-recording a lecture to upload

    • Camtasia FAQs
    • Camtasia How-To’s

• Off-Site Library Access

• eCampus

• Google Drive

  • Getting Started

Other SJSU Resources:

Five Best Practices Tips for Teaching Remotely

Remote Teaching Options | eCampus

SJSU How-To Guides for online Teaching Tools

SJSU FAQs

SJSU Support Resources

Tools and Info to Support Remote Teaching

The following is a collection of resources that will be helpful when transitioning to remote learning.

• Learning Management Systems

• Learn how to find assignments, access coursework, and get answers to your questions

• • Canvas:

    • Canvas Resources Main Page
    • Canvas Student Tutorials with Pictures
    • Canvas Student Tutorial Video

• • Populi:

    • Populi FAQs

• More Student Resources

• Find Information about other services to make remote learning easier for you

• • Zoom

    • Zoom FAQs
    • Zoom Informational Video

• • Gmail and Google Drive

    • Gmail and Google FAQs

• • SJSU Informational Videos

    • Adobe Creative Cloud
    • LinkedIn Learning
    • SPSS Statistical Software

The following section will detail the key things to think about when transitioning to working remotely. Identify what things you need to be successful and let MLML administration or IT know. Submit an iTicket if you need assistance.

• MLML VPN Access - Accessing the MLML Network using VPN
  (Please note that MLML VPN licenses are limited and essential work will be given priority.)
  • macOS setup instructions
  • Pulse Windows setup instructions
• SJSU VPN access
  • Provides access to: Secure (Level 1) Department Network File Shares, Enrollment Services FileMaker databases (e.g. NextSteps), SAMI Gateway, OnBase Unity Client 
  • Access the SJSU Network using VPN
• Phone configuration:
  • Staff and Faculty can request voicemail forwarding to email by submitting an IT Help Desk Ticket.
    • Accessing Voicemail from any phone
  • Configure call forwarding on your desk phone
  • More information on Phones at MLML