Service Level Agreements

SERVICE LEVEL AGREEMENTS

MLML offers quite a few different technological services, devices, and account types. Service Level Agreements (SLAs) are how we show a MLML user the services and technologies they have access to based on their position or affiliation with MLML.

MLML Service Level Agreements

Distinct groups have different access to services. The table below gives an overview:

 

Staff Faculty MS Students Other Students Volunteers Outside Groups Public
WiFi ✅ ✅ ✅ ✅ ✅ ✅ ✅
MLML account ✅ ✅ ✅ ✅ ✅ ❌ ❌
Email / G Suite ✅ ✅ ✅ ❌ ❌ ❌ ❌
VPN ✅* ✅* ✅* ❌ ❌ ❌ ❌
Computers Provided ✅ ✅ ❌ ❌ ❌ ❌ ❌
Phone ✅ ✅ ❌ ❌ ❌ ❌ ❌
Hardware Checkout ✅ ✅ ✅ ❌ ❌ ❌ ❌
Software ✅*** ✅ ✅** ❌ ❌ ❌ ❌
Network Printing ✅ ✅ ✅ ❌ ❌ ❌ ❌
* As needed
** Microsoft & Adobe products not included
*** State-owned computers only