{"id":818,"date":"2018-06-12T15:12:53","date_gmt":"2018-06-12T22:12:53","guid":{"rendered":"https:\/\/mlml.sjsu.edu\/its\/?page_id=818"},"modified":"2024-12-19T14:21:24","modified_gmt":"2024-12-19T22:21:24","slug":"user-accounts","status":"publish","type":"page","link":"https:\/\/mlml.sjsu.edu\/its\/user-accounts\/","title":{"rendered":"User Accounts"},"content":{"rendered":"<div id=\"pl-818\"  class=\"panel-layout\" ><div id=\"pg-818-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-818-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-818-0-0-0\" class=\"so-panel widget widget_sow-headline panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-2483ed4fb20e-818\"\n\t\t\t\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h1 class=\"sow-headline\">\n\t\t\t\t\t\tUSER ACCOUNTS\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"decoration\">\n\t\t\t\t\t\t<div class=\"decoration-inside\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"sow-sub-headline\">\n\t\t\t\t\t\tBelow are options regarding your SJSU, and\/or CSUMB user account(s). Select one of the account options for information on username, password, access, login instructions and more. <br \/>\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-818-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-818-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-818-1-0-0\" class=\"so-panel widget widget_sow-accordion panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-accordion so-widget-sow-accordion-default-351783c7cbff-818\"\n\t\t\t data-max-open-panels=\"0\" data-use-anchor-tags=\"false\"\n\t\t><div>\n\t<div class=\"sow-accordion\">\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\"\n\t\t\tdata-anchor-id=\"sjsu-user-accounts\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-sjsu-user-accounts\" aria-controls=\"accordion-content-sjsu-user-accounts\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tSJSU User Accounts\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-sjsu-user-accounts\"\n\t\t\t\tid=\"accordion-content-sjsu-user-accounts\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3><strong>Introduction<\/strong><\/h3>\n<table style=\"height: 29px\" width=\"1408\">\n<tbody>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I obtain my SJSU ID?<\/strong><\/h6>\n<strong>A:<\/strong> For first-time users, an email will be sent to you with your SJSU ID during registration. If you already have an SJSU account, click on the following link to <a href=\"https:\/\/sjsuone.sjsu.edu\/idlookup\/\" target=\"_blank\" rel=\"noopener\">retrieve your SJSU ID<\/a>.<\/td>\n<\/tr>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I reset my SJSU password?<\/strong><\/h6>\n<strong>A:<\/strong> Click on the following link to <a href=\"https:\/\/sjsuone.sjsu.edu\/sjsuone\/resetpassword\/\" target=\"_blank\" rel=\"noopener\">reset your password<\/a>.\n<em>NOTE: Your password will expire when it is 180 days old. If you suddenly cannot login, the first thing you should try is resetting your password.<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h5><\/h5>\n&nbsp;\n<h3><\/h3>\n<h3><strong>SJSU Gmail<\/strong><\/h3>\n<table style=\"height: 337px\" width=\"1348\">\n<tbody>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I log into my SJSU Gmail?<\/strong><\/h6>\n<strong>A:<\/strong> You can login into your SJSU Google account by using your SJSU email address. (firstname.lastname@sjsu.edu)<\/td>\n<\/tr>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I connect my SJSU Gmail to my MLML Gmail account?<\/strong><\/h6>\n<strong>A:<\/strong>\n<ol>\n \t<li>Login to your SJSU gmail account<\/li>\n \t<li>Follow the instructions on the Gmail Help pages to <a href=\"http:\/\/mail.google.com\/support\/bin\/answer.py?answer=10957\">configure forwarding of all incoming emails<\/a>.<\/li>\n \t<li>Enter your MLML email address and configure the forwarding behavior using one of the following options:<\/li>\n<\/ol>\n<p style=\"padding-left: 90px\">Keep SJSU Mail's copy in the Inbox\nMark SJSU Mail's copy as read \u2190 (Recommended)\nArchive SJSU Mail's copy\nDelete SJSU Mail's copy<\/p>\nThe changes to the email forwarding will be saved automatically.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h6><\/h6>\n&nbsp;\n<h3><\/h3>\n<h3><strong>SJSU User Account <\/strong><\/h3>\n<span style=\"font-weight: 400\">Your 9-digit SJSUOneID is required to access any SJSU services. \u00a0<\/span>\n<table style=\"height: 216px\" width=\"1345\">\n<tbody>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I look up my SJSU ID?<\/strong><\/h6>\n<strong>A:<\/strong> Click <a href=\"https:\/\/sjsuone.sjsu.edu\/idlookup\/\">here<\/a> to look up your SJSU ID.<\/td>\n<\/tr>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: What services are offered at SJSU?<\/strong><\/h6>\n<strong>A:<\/strong>\n<ul>\n \t<li><a href=\"http:\/\/mail.sjsu.edu\/\"> Gmail<\/a><\/li>\n \t<li><a href=\"https:\/\/spartanshops.onthehub.com\/\"> Spartan Store<\/a> - Significantly reduced software prices for staff and faculty.<\/li>\n \t<li><a href=\"http:\/\/its.sjsu.edu\/services\/software\/adobe\/index.html\"> Adobe Software<\/a> - Free for state employees.<\/li>\n \t<li><a href=\"https:\/\/ds.calstate.edu\/?svc=skillsoft&amp;org=sjsu\"> Skillport<\/a> - Free online courses in a variety of subjects, including IT certifications.<\/li>\n \t<li><a href=\"https:\/\/isupport.sjsu.edu\/user\"> iSupport<\/a> - SJSU\u2019s Help Desk<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\"\n\t\t\tdata-anchor-id=\"csumb-user-accounts\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-csumb-user-accounts\" aria-controls=\"accordion-content-csumb-user-accounts\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tCSUMB User Accounts\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#x2b;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf068;\"\n\t\t \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div\n\t\t\t\tclass=\"sow-accordion-panel-content\"\n\t\t\t\trole=\"region\"\n\t\t\t\taria-labelledby=\"accordion-label-csumb-user-accounts\"\n\t\t\t\tid=\"accordion-content-csumb-user-accounts\"\n\t\t\t\tstyle=\"display: none;\"\t\t\t>\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<h3><strong>Introduction<\/strong><\/h3>\n<table style=\"height: 199px\" width=\"1266\">\n<tbody>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I obtain and set up my account?<\/strong><\/h6>\n<strong>A:<\/strong> For first time users, check the email you used to apply to the university for an email from <a href=\"mailto:accounts@csumb.edu\">accounts@csumb.edu<\/a> about setting up your account and follow the instructions within the email.\nIf you can't find the email, call 831-582-4357 (HELP) during business hours.<\/td>\n<\/tr>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: What is my OtterID?<\/strong><\/h6>\n<strong>A:<\/strong> Click <a href=\"https:\/\/csumb.edu\/it\/accounts-and-passwords#heading-915ec5ae-6559-492d-a3fc-360732295f64\">here<\/a> to retrieve your OtterID.<\/td>\n<\/tr>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I reset my password?<\/strong><\/h6>\n<strong>A:<\/strong> To reset your password make sure to <a href=\"https:\/\/csumb.okta.com\/enduser\/settings\">update your account information<\/a> with these two items:\n<ul>\n \t<li>Secondary email<\/li>\n \t<li>Forgotten password question<\/li>\n<\/ul>\nYou can also set up a forgot password text message. This feature is useful when you don't have access to your secondary email. If you do not have these two items set up, the only way you will be able to reset your password is to call the <a href=\"https:\/\/csumb.edu\/it\">CSUMB Help Desk<\/a>.\n<em>NOTE: Your password will expire when it is 180 days old. If you suddenly cannot login, the first thing you should try is resetting your password.<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h5><\/h5>\n&nbsp;\n<h3><strong>CSUMB Gmail<\/strong><\/h3>\n<table style=\"height: 308px\" width=\"1301\">\n<tbody>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: What is my CSUMB Gmail?<\/strong><\/h6>\n<strong>A:<\/strong> Students, faculty, and staff get a @csumb.edu email address. All email accounts conform to the IT naming convention: First letter of first name followed by first 4 letters of last name (e.g. JOtte@csumb.edu). Additional letters are added to the first name if there is already a user with that account.<\/td>\n<\/tr>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I log into my CSUMB Gmail?<\/strong><\/h6>\n<strong>A:<\/strong> Login into the <a href=\"https:\/\/csumb.okta.com\/app\/californiastateuniversitymontereybay_csumbwebsite_1\/exk7t23zrhcVYbQu50x7\/sso\/saml\">CSUMB website<\/a> using your OtterID and click the Email link on your <a href=\"https:\/\/csumb.edu\/#dashboard\">dashboard<\/a>. Alternatively, you can enter your CSUMB email through the <a href=\"https:\/\/mail.google.com\/\">Google Gmail website<\/a> and input your OtterID and password.<\/td>\n<\/tr>\n<tr>\n<td width=\"424\">\n<h6><strong>Q: How do I connect my CSUMB Gmail to my MLML Gmail account?<\/strong><\/h6>\n<strong>A:<\/strong>\n\nLogin to your CSUMB gmail account\n\nFollow the instructions on the Gmail Help pages to <a href=\"http:\/\/mail.google.com\/support\/bin\/answer.py?answer=10957\">configure forwarding of all incoming emails<\/a>.\n\nEnter your MLML email address and configure the forwarding behavior using one of the following options:\n<p style=\"padding-left: 20px\">Keep CSUMB Mail's copy in the Inbox\nMark CSUMB Mail's copy as read \u2190 (Recommended)\nArchive CSUMB Mail's copy\nDelete CSUMB Mail's copy<\/p>\nThe changes to the email forwarding will be saved automatically.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><\/h4>\n&nbsp;\n<h3><strong>CSUMB User Account<\/strong><\/h3>\nYour OtterID is required to access CSUMB services.\n<table width=\"424\">\n<tbody style=\"padding-left: 30px\">\n<tr style=\"padding-left: 30px\">\n<td width=\"424\">\n<h6><strong>Q: How do I look up my Otter ID?<\/strong><\/h6>\n<strong>A:<\/strong> Click <a href=\"https:\/\/csumb.edu\/it\/accounts-and-passwords#heading-915ec5ae-6559-492d-a3fc-360732295f64\">here<\/a> to look up your Otter ID.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>USER ACCOUNTS Below are options regarding your SJSU, and\/or CSUMB user account(s). Select one of the account options for information on username, password, access, login instructions and more. SJSU User Accounts Introduction Q: How do I obtain my SJSU ID? A: For first-time users, an email will be sent to you with your SJSU ID [&hellip;]<\/p>\n","protected":false},"author":119,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-818","page","type-page","status-publish","hentry"],"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"MLML IT Services","distributor_original_site_url":"https:\/\/mlml.sjsu.edu\/its","push-errors":false,"_links":{"self":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages\/818","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/users\/119"}],"replies":[{"embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/comments?post=818"}],"version-history":[{"count":25,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages\/818\/revisions"}],"predecessor-version":[{"id":2878,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages\/818\/revisions\/2878"}],"wp:attachment":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/media?parent=818"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/categories?post=818"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/tags?post=818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}