{"id":1340,"date":"2018-08-30T11:15:05","date_gmt":"2018-08-30T18:15:05","guid":{"rendered":"https:\/\/mlml.sjsu.edu\/its\/?page_id=1340"},"modified":"2020-01-13T15:43:38","modified_gmt":"2020-01-13T23:43:38","slug":"service-level-agreements","status":"publish","type":"page","link":"https:\/\/mlml.sjsu.edu\/its\/service-level-agreements\/","title":{"rendered":"Service Level Agreements"},"content":{"rendered":"
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\n\t\t\t\t\t\tSERVICE LEVEL AGREEMENTS\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t
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<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMLML offers quite a few different technological services, devices, and account types. Service Level Agreements (SLAs)<\/a> are how we show a MLML user the services and technologies they have access to based on their position or affiliation with MLML.\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div>
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MLML Service Level Agreements<\/span><\/h3>\n

Distinct groups have different access to services. The table below gives an overview:<\/span><\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/td>\nStaff<\/b><\/td>\nFaculty<\/b><\/td>\nMS Students<\/b><\/td>\nOther Students<\/b><\/td>\nVolunteers<\/b><\/td>\nOutside Groups<\/b><\/td>\nPublic<\/b><\/td>\n<\/tr>\n
WiFi<\/b><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u2705<\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n<\/tr>\n
MLML account<\/b><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u2705<\/td>\n\u2705<\/span><\/td>\n\u274c<\/td>\n\u274c<\/td>\n<\/tr>\n
Email \/ G Suite<\/b><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/span><\/td>\n\u274c<\/td>\n<\/tr>\n
VPN<\/b><\/td>\n\u2705*<\/span><\/td>\n\u2705*<\/span><\/td>\n\u2705*<\/span><\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n<\/tr>\n
Computers Provided<\/b><\/td>\n\u2705<\/span><\/td>\n\u2705<\/span><\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n<\/tr>\n
Phone<\/b><\/td>\n\u2705<\/span><\/td>\n\u2705<\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n\u274c<\/span><\/td>\n<\/tr>\n
Hardware Checkout<\/strong><\/td>\n\u2705<\/td>\n\u2705<\/td>\n\u2705<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n<\/tr>\n
Software<\/strong><\/td>\n\u2705***<\/td>\n\u2705<\/td>\n\u2705**<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n<\/tr>\n
Network Printing<\/strong><\/td>\n\u2705<\/td>\n\u2705<\/td>\n\u2705<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n\u274c<\/td>\n<\/tr>\n
* As needed<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
** Microsoft & Adobe products not included<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n
*** State-owned computers only<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

MLML Service Level Agreements Distinct groups have different access to services. The table below gives an overview:   Staff Faculty MS Students Other Students Volunteers Outside Groups Public WiFi \u2705 \u2705 \u2705 \u2705 \u2705 \u2705 \u2705 MLML account \u2705 \u2705 \u2705 \u2705 \u2705 \u274c \u274c Email \/ G Suite \u2705 \u2705 \u2705 \u274c \u274c \u274c […]<\/p>\n","protected":false},"author":119,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1340","page","type-page","status-publish","hentry"],"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"MLML IT Services","distributor_original_site_url":"https:\/\/mlml.sjsu.edu\/its","push-errors":false,"_links":{"self":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages\/1340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/users\/119"}],"replies":[{"embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/comments?post=1340"}],"version-history":[{"count":16,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages\/1340\/revisions"}],"predecessor-version":[{"id":2412,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/pages\/1340\/revisions\/2412"}],"wp:attachment":[{"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/media?parent=1340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/categories?post=1340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mlml.sjsu.edu\/its\/wp-json\/wp\/v2\/tags?post=1340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}